Frequently Asked Questions

Q: How do I manage my membership and register online?

Find help in our Member Guide by clicking HERE.

Q: How can I change or cancel out of a class?

Each program area has different policies and procedures for canceling or changing a program registration. You will need to contact the specific branch to request a change.

Q: How do I offer suggestions for improvement?

Fill out a ‘How Are We Doing’ card located at the branch. Fill out the Contact Us located here on the website.

Q: How do I apply for Financial Assistance?

The Financial Assistance Program provides individuals and families in need with financial support to enable their participation in YMCA of the Twin Tiers membership and program activities. This support is funded by generous donations made to the Y’s Annual Campaign. Financial assistance is granted based on available resources. READ MORE.

Q: How do I get started with a routine using the Wellness Center equipment?

The Wellness Centers at our three branches offer a variety of cardiovascular and strength equipment for your use in your quest for fitness. Everyone is different and unique, we know that. That’s why we offer three (3) complimentary wellness appointments with our trained and certified Personal Trainers. These appointments will include a fitness consultation, to discuss your individual goals and develop an exercise plan that suites your needs and up to two (2) additional appointments to teach you proper use of the equipment. Our trainers are always available for help during your YMCA visit. Please don’t hesitate to ask questions. Your Y membership becomes much more valuable the more you use it and ENJOY it!